Market research methods Video: 0 Types of market research Vocabulary: Terms in market research Project: How market research affects brands Working with a focus group Listening: 4> A focus group about a new app Grammar: Question tags Pronunciation: Intonation in questions Speaking: Catching up with an old friend Communication skills: Carrying out a needs analysis Video: D The needs of a new client Functional language: Using leading and open questions to effect Pronunciation: -♦Indian English pronunciation (p.114) Task: Agreeing details of a corporate event Business skills: Dealing with questions Listening: A presentation with questions and answers Functional language: Responding to questions during a presentation Task: Propose a change and respond to questions Writing: Reports - Summary findings Model text: Summary findings from a report Functional language: Summarising findings of a report or survey Grammar: Reporting verb patterns Task: Write a summary of survey findings Manager or mentor? Video: 0 How can bosses help develop staff? Vocabulary: Giving back Project: An ideal mentor Kindness or success? Reading: Why it can be cruel to be kind in the workplace Grammar: Cleft sentences Pronunciation: Intonation in cleft Speaking: Discussing statements about yourself Communication skills: Changing an agreement Changing an agreement Functional language: Renegotiation of an agreement Task: Renegotiating details of a client agreement Business skills: Collaboration Listening: A brainstorming meeting to address falling sales Pronunciation: 4 Southern U.S. English pronunciation (p.114) Functional language: Promoting collaboration Task: Leading and participating in meetings to agree on best ideas Mobile banking Managing money Listening: 4>Two experiences of managing money Grammar: Phrasal verbs Pronunciation: Stress in phrasal verbs Speaking and writing: Anecdotes about saving up or paying back money A mobile money service in Uganda 3 3 Presentatioi ■ styles IA mobile money serves in Uganda VbcaMary: Personal barHcrg ta je c t Banking prwsrrees survey Communication skills: Presentation styles Video: 0 Presentation styles Functional language: Fact-based and emotionbased presentations Pronunciation: Chunking and stress in presentations Task: Giving a factbased or emotion-based presentation Business skills: Defending your ideas Listening: Presenting and defending ideas for a banking app Functional language: Defending ideas and describing consequences Task: Presenting a proposal and defending it Writing: Letter of complaint Business workshop Improving the image Listening: A crisis management meeting Reading: Market research options Task: Prepare a market research plan to improve the brand image Writing: Emails - 5tating requirements Model text: Email stating requirements Functional language: Formal and less formal phrases for requirements and reasons Grammar: |> F t e Perfect Simple and Continuous Task: Write a bulleted and non-bulleted email stating requirements Business worksnop Try to see it my way Listening: Conversations between call centre staff about training and communication issues Task: Agree how to address problems between staff and managers based on survey findings Writing: Guidelines for staff and managers Business workshop Managing your money Model text: Letter of complaint Functional language: Useful phrases for a letter of complaint Grammar Participle clauses Task: Write a format letter of complaint Reading: Millennial fall behind on living standards Regional managers discussing banking for millennials Task: Select financial products to meet the needs of millennials Cyber challenges Reading: Global cyberattack is a warning for'internet of things' Grammar: Perfect aspect Pronunciation: ♦ Weak forms in perfect tenses Speaking: Discussing smart technology Writing: A short blog post Communication skills: Saying 'no' firmly and politely Video: 0 Saying 'no' firmly and politely Functional language: Managing challenging negotiations Task: Negotiating allocation of tasks with a colleague Business skills: Challenging conversations A difficult conversation about promotion Functional language: Managing challenging conversations Pronunciation: -♦Volume and tone of voice in challenging conversations Task: Dealing with a challenging conversation to reach a positive outcome Writing: Proposals - Recommendations Model text: Recommendations from a proposal Functional language: Recommendations Grammar: Compound nouns and adjectives Task: Write the recommendations section of a proposal Business workshop Business Challenges Speaking: Brainstorm ideas for a documentary series about business challenges Listening: 4> Discussing presentation slides for the documentary proposal Task: Present a proposal for the documentary series using slides Secondments abroad Video: B Experiences of secondments abroad Vocabulary: Relocation and secondment Pronunciation: Stress patterns in word building Project: Relocating to a new country Relocation and retention Reading: Toyota helps relocating employees stay in the family Grammar: Inversion Pronunciation: Stress and intonation in inversions Speaking: Discussing your studies or career Communication skills: Giving feedback on performance Video: B Giving feedback on performance Functional language: Talking about performance Task: Conducting performance reviews Business skills: Presentations Listening: A presentation about global careers Functional language: Developing a convincing argument Task: Presenting an argument for or against something Writing: Blog describing relocation Model text: Blog post about a relocation experience Functional language: Describing an experience in a blog post Grammai Past Perfect Continuous Task: Write a blog post about a secondment Business workshop Ready for relocation? Listening: A presentation about relocation opportunities; Staff discussing the pros and cons of relocation Task: Negotiating a secondment contract Writing: A summary of the outcome of the negotiation Strategic alliances Video: B Strategic alliances in the airline industry Vocabulary: Alliances and acquisitions Project: Choosing a partner Business partnerships Types of business partnerships Grammar: Past modals Pronunciation: ->Weakformsinpast modals Speaking: Anecdotes about when things didn't go according to plan Communication sldlls: Diffusing conflict Video: B Dealing with conflict Functional language: Diffusing conflict Task: Managing potential conflict between an event organiser and its sponsor Business skills: Learning from mistakes Listening: 4> Discussing mistakes in an IT project and lessons learnt Pronunciation: HP Scottish English pronunciation Functional language: Analysing and learning from mistakes Task: Talking about a.useful mistake you learnt from Writing: Report extract Model text: Report extract Functional language: Useful structures and phrases for reports Grammar: Eb Different ways of expressing the future Task: Write a formal report extract A resilient building 7.2 > Risk in investment Video: B Managing earthquake risk Vocabulary: Managing and minimising risk Pronunciation: -P Linking between words Project: Emergency protocol Reading: The man who changed the investment industry Grammar: Second, third and mixed conditionals Pronunciation: -P Intonation in conditionals Speaking: How your life would be different if... Communication skills: Dealing with risk Video: B Dealing with risk Functional language: Talking about risk Task: Discussing how to manage risks for an upcoming event Business skills: Analysing risk Listening: 4> Discussing project risks using a probability impact matrix Functional language: Analysing risks Task: Discussing travel risks and placing them on a matrix Writing: Accident report Model text: Accident report Functional language: Useful phrases for an accident report Grammar: Alternatives to if Task: Write an accident report The Idle Man Video: B T h e Idle Man Vocabulary: Decisions Project: The head or heart debate Better decisionmaking A lecture about decision-making Pronunciation: HP South African English pronunciation (p.117) Grammar: to + infinitive or -ing form Writing: A letter giving advice about a difficult situation Communication skills: Influencing a decision Video: B Influencing a decision Functional language: Fact-based and emotionbased approaches to decision-making Task: Making decisions about suppliers Additional material Business skills: Maintaining relationships Listening: 4> Managing a conversation in order to maintain a relationship Functional language: Relationship-oriented decision-making Pronunciation: HP Stress and intonation in relationship-oriented decision-making Task: Managing difficult conversations using relationship-oriented decision-making V id e o scr ip ts p.135 Writing: Describing a decision < Business workshop Growing the business Listening: 4> Business partners discuss ways to grow their business Reading: Options for business expansion Speaking: Complete a SWOT analysis Task: Choose the best option to grow the business and write a summary of your reasons Business workshop > 7 What could possibly go wrong? Reading: Profiles of three start-ups Advice on risk assessment for business owners Task: Create a risk-management plan for a start-up Writing: A description of how the start-up performed Business workshop Decisions, decisions Model text: Letter describing a decision Functional language: Describing a decision, potential Droblems and next steps Ways to avoid repeating words Task: Write a formal letter describing a decision Reading: A report on the growth potential of ethnic food in the USA Interviews with managers of the Sushi Bar Brazil restaurants Task: Propose a strategy to expand the restaurant chain and address current

A news organisation Video: B A news organisation Vocabulary: Roles and responsibilities Pronunciation: Word stress Project: Showing someone around a department Innovative organisations Flat and tall organisations Grammar: Future forms: Present Simple, Present Continuous and be going to Writing: An email about future plans and arrangements Communication skills: Managing first meetings Video: D Managing first meetings Functional language: Greetings, introductions and goodbyes Pronunciation: Intonation and politeness Task: Making introductions and contacts at an event Business skills: Small talk in first meetings Interview with a communication coach; Small talk between colleagues Functional language: Asking and answering questions in first meetings Task: Meet a visitor and manage small talk Writing: Emails - Organising information Model text: Invitation to an induction day Functional language: Ordering information in an email Grammar: & Present Simple and Continuous Task: Write a reply to a work-related invitation Employee views on their workspace Reading: Millennialfriendly workspaces Task: Design a new office space UNIT 2 BRANDS The Ufe of luxury Video: BA luxury brand Vocabulary: Marketing and brands Pronunciation: Stress in compound nouns Project: Research and discuss an advertising campaign Asian brands go west Reading: Chinese combine holidays with luxury shopping Grammar: Connectors Pronunciation: Connectors: intonation and pausing Speaking: Discussing brands using connectors Communication skills: Supporting teamwork Video: B Teamwork Functional language: Giving and responding to advice Task: Asking for and giving advice Business skills: Making a presentation Listening: 4> Different ways to open a presentation Functional language: Signposting in presentations Task: Prepare and give a presentation Writing: Formal and semi-formal emails Model text: Invitation to a corporate event Functional language: Writing, accepting and declining an invitation Grammar: D r Verbs + -ing vs. infinitive Task: Write a formal reply to an invitation Listening: Customer and staff feedback on a clothing store Task: Brainstorm a brand awareness campaign Writing: An email summary of the campaign JOG HUNTING A job search questions Applying for an internship 3.3 Demonstrating active listening Communication Business skills: Writing: Covering skills: Listening actively Interviews letters Video: B Applying for an internship Vocabulary: Getting a job Pronunciation: Stress in derived words Project: Plan and write - a job advertisement Grammar: Indirect questions Pronunciation: Voice range and intonation in indirect questions Speaking: A job interview BUSINESS STRATEGY Food industry strategies Video: B A food company's strategy for growth Vocabulary: Business strategy collocations and word building Project: Investigate a food brand's attitude to health Video: B Demonstrating active listening Functional language: Active listening Task: The listening/ distraction gan Two job interviews Functional language: Useful phrases for candidates Jask: Create a job and erviewforit Model text: Covering letter Functional language: Useful phrases for covering letters Grammar: I> ' Past Simple and Present Perfect Task: Write a covering letter PrOblem“Solvin9 styles PEST analysis A lecture on PEST analysis Grammar: Modal verbs: obligation, prohibition, necessity, recommendation Writing: A short PEST analysis of a company or organisation Communication skills: Solving problems Video: B Problemsolving styles Functional language: Offering and asking for help Pronunciation: Task: Offering and asking for help in work and social situations Business skills: Problem-solving meetings Listening: 4>A problemsolving team meeting Functional language: Leading and participating in problem-solving meetings Pronunciation: Task: Take part in a problem-solving meeting Listening: B4>Three video CVs; 4> First Reading: Analysis of three CVs and covering letters Task: Conduct a second interview Writing: Reporting reasons and results Model text: Report extract Functional language: Reporting problems, reasons and results Grammar: 0» Comparison Task: Write a short report outlining problems, reasons and results Profiles of competing supermarket chains Task: Select the best strategies for growth Compare your strategies with a business news report LOGISTICS E-commerce Video: B Amazon: the logistics of e-commerce Vocabulary: Logistics and word building Pronunciation: -3 Pausing and stress in presentations (p.116) Project: Debate the use of drones Driverless technology Reading: Lorries lead cars in the technology race Grammar: Passive forms Pronunciation: Auxiliary verbs in passives Speaking: Describe a process Communication skills: Collaborating Video: f l Collaborating on a project Functional language: Agreeing and disagreeing Task: A meeting to discuss controversial proposals Business skills: Negotiating Negotiating new terms and conditions Functional language: Negotiating Task: Negotiate a new deal Writing: Letter of complaint Model text: Letter of complaint Functional language: Useful phrases for letters of complaint Grammar Task: Write a letter of complaint Criteria for choosing a supplier; Teleconferences with suppliers Task: Negotiate and select a supplier Writing: A formal email confirming the result of the negotiation Entrepreneurs Fairphone Video: f l The world's first ethical smartphone Vocabulary: Running a business Pronunciation: Consonant-vowel linking Project: Brainstorm and present new business ideas Young entrepreneurs Reading: Leaving Harvard to start a business Grammar: Reported speech Speaking: Talk to a journalist about your start-up Writing: An email/article based on the interview Influencing Video: f l Influencing styles: push and pull Functional language: Dealing with objections Task: Influencing others to overcome objections Business skills: Presenting facts and figures A presentation based on visual data Functional language: Presenting visual information Pronunciation: Intonation and discourse marking in presentations A presentation to an investor Writing: Summarising Model text: Summary of a business talk Functional language: Summarising Grammar: & Order of information in sentences Task: Listen to a talk and write a summary Business workshop > 6 Doable crowdfundina Three crowdfunding pitches Speaking: Decide which crowdfunding project to back Task: Prepare and deliver a crowdfunding pitch WORKING ABROAD Global work cultures Video: B Working abroad Vocabulary: Working abroad: Adjectives, prefixes, opposites Project: Research a different work or study culture Cultural anecdotes Communication skills: Decision-making Working in other cultures Grammar: Past tenses: Past Simple, Past Continuous and Past Perfect Simple Pronunciation: Phrasing and intonation in past sentences Speaking: Tell an anecdote Writing: An anecdote UNITS LEADERSHIP Learning to lead Neuroleadership Video: B Safari Vet School Pronunciation: Glottal stops Vocabulary: Leadership Project: Discuss and write about a great leader Decisionmaking styles Pronunciation: -3 Strong or weak? Functional language: Expressing preferences Task: Discuss preferences and reach agreement Business skills: Relationship-building Conversations at a networking event Functional language: Keeping a conversation going Task: Meeting new people at an induction day Reading: Business leaders need neuroscience Grammar: Relative clauses Pronunciation: Phrasing and intonation in relative clauses Speaking: Truth or lie game using relative clauses Giving and receiving feedback Video: B Positive and developmental feedback Functional language: Giving and responding to feedback Task: Give and respond to developmentalfeedback Writing: Making recommendations Model text: Report giving suggestions, advice and recommendations Functional language: Formal/neutral/ informal language for recommendations Grammar. & First and second conditional Task: Write a report giving suggestions, advice and recommendations Business skills: Leading meetings Managing a team meeting Functional language: Leading and managing meetings Task: Lead a mini-meeting Writing: Informing of a decision Model text: Email about decisions made by Board of Directors Functional language: Formal and semi-formal language for decisions Grammar & Reduced relative clauses Task: Write a formal email to inform staff of decisions made Business workshop iss-cultural consultants Reading: Blog posts on cultural awareness Listening: 4» Interviews with staff about working internationally Task: Prepare and present recommendations for working in your culture Writing: Aformal email confirming the outcome of the presentations Three employees talking about their training needs Reading: Profiles of training courses Task: Design a development plan for an employee Writing: An email to justify a training course

Video: DA culture of equal pay Vocabulary: Elements of corporate culture Pronunciation: Stress in compound nouns Project: Company policy Reading: Work-life balance schemes Grammar: Future Continuous and Future Perfect Simple Pronunciation: 4 Auxiliary verbs Speaking: How do you see yourself in the future? Video: B Building relationships Functional language: Building trust Task: Choosing a candidate Presenting yourself to a new project team Functional language: Self-presentation Task: Presenting yourself to international colleagues Model text: A company news blog Functional language: Structuring a company news blog Grammar: 0 1 Phrases with be Task: Write a blog Business workshop Listening: suggestions for improvements Reading: Analysing a survey tesk: Brainstorm: improve staff Writing: A proposal TRAINING AND DEVELOPMENT Human Business workshop Video: B Types of training Pronunciation: Stressing key words in sentences Vocabulary: Training and development Project: Induction to a new job Listening: <<> Strategy for training and development across a whole company Grammar: Modals in the passive voice Speaking: Agreeing action points Writing: A memo outlining action points Video: BTeam communication Functional language: Exchanging ideas Tiisk: Organising a team-building event Possible changes to learning management Pronunciation: Linking between words Functional language: Facilitating a discussion Task: Facilitating a discussion to come to an agreement Email with a request for training Functional language: Requests and reasons Grammar: IB Linking words for reason and purpose Task: Write an email requesting a course HR Directors c training Issues Reading: Analysis of Regional Directors' Video: B Past crashes and crises Vocabulary: Finance and economic crises Reading: Adidas raises targets Grammar: Expressing certainty and probability; Project: Research th ___ Position of adverbs and Video: B Managing bad news Functional language: Responding to bad news Pronunciation: The letter Task: Balancing positives with negatives when giving bad news Listening: 4» A phone conversation to check details Pronunciation: 4 Strong and weak forms Functional language: Asking for clarification and paraphrasing Task: Making a call to clarify information in a financial document Model text: Summary of an annual report Functional language: Useful phrases for annual report summaries Articles - a/an, the, no article Task: Write an annual report summary for shareholders meeting and a guide t investmert analysing graphs Task: Presenting a company that 1st investing explaining your investment decision DIGITAL BUSINESS Digital disruptors Video: B A disruptive marketing start-up Vocabulary: Digital business and technology Pronunciation: Talking technology Handbng difficult 'communicators Product presentations at a trade show Grammar: Zero, first and second conditionals; Linkers Trade show app instructions for Video: B Handling difficult communicators Functional language: Keeping a meeting on track Task: Managing a difficult meeting successfully pdtmg strategies Positional and principled negotiation Pronunciation: 4 Stress in phrases Functional language: Reaching agreement in a negotiation Task: Negotiating an agreement at work Writing: Short business proposal Model text: Short business proposal Functional language: Useful phrases for business proposals Grammar: I B Noun phrases to replace verb phrases Task: Write a short proposal Business workshop j 4 Reading: Robotsfn the' workplace Incidents with robots at an exhibition ■ Analyse feedback Writing Video: D The cyber manager Vocabulary: Rewarding performance Project: Moving up in the company Video: B Ethics in the fashion industry Vocabulary: Business ethics Project: Survey - How ethical are your clothes? rhadenguigl e dback Reading: How to develop a rewarding culture Grammar: Unking words and concessive clauses Pronunciation: Intonation and linking words Speaking: Concessions and compromises in your own life Video: D Managing challenging feedback Functional language: Responding to challenging feedback Pronunciation: Hb Intonation when handling challenging feedback Task: Responding to feedback Listening: A project review meeting Functional language: Leading and participating in review meetings Task: A performance development workshop ETHICS The triple bottom line Grammar: Third conditional Pronunciation: Contractions and weak forms in third conditionals Speaking: Discuss an organisation's ethical performance Video: BTransparency in business Functional language: Voicing and responding to concerns Task: Voicing and responding to concerns with a colleague Listening: A local networking event Functional language: Selling a product or service Task: Promoting a product or service Model text: Performance review summary Functional language: Positive comments and constructive criticism Phrasal verbs Task: Write a performance review summary Writing con a ne /sten Model text: Company newsletter Functional language: Recent news, current news and future plans Grammar Bb Unking words for causes and results Pronunciation: Chunking, pausing and stress when reading aloud Task: Write a newsletter A radio investigative program n Tbslt: An action plan to maintam ethical reputation' IN« mmmmm TIME MANAGEMENT Video: BTime management Vocabulary: Managing time Project: The working from home debate Reading: Cutting overtime in Japan Grammar: Adverbials and time expressions Pronunciation: Stress in adverbials and time expressions Speaking: Are you good at managing time? feview CHANGE Chanmgéeat Bikes Video: BBrompton Bikes Vocabulary: Change management Project: Adaptability quiz urgency Video: f l Dealing with matters of urgency Functional language: Discussing priorities Task: Following up on emails Managing chango Listening: Difficult decisions and changes Grammar Reported speech and reporting verbs Pronunciation: Speaking and writing: Telling and reporting a story Video: B Discussing future options Functional language: Coaching and mentoring Tbsk: The GROW model Listening: d> A difficult meeting Functional language: Dealing with difficulties in negotiations Pronunciation: Intonation when Negotiating Task: Dealing with difficult people at work brainstorming meeting Pronunciation: Voice range Functional language: Leading a brainstorming session Task: Brainstorming in small groups Model text: An email giving reasons Functional language: Problem, reasons and required action Grammar: Db Prepositions of time Task: Write an email giving reasons Writing: Pess release Model text: A press release Functional language: Useful phrases for a press release Grammar: Passive voice with reporting verbs Task: Write a press release Business workshop Planning for a trade fair ta plan to exhibit* a trade fair Writing successful participatioj a trade fair Business workshop Chiilhot Sauces, Malaysia Rumours company favours

Vocabulary Grammar Reading Functional language Writing Pronunciation Terms in market research Question tags Focus groups: FAQs Using leading and open guestions to effect Responding to questions during a presentation Reports - Summary findings Intonation in question tags Indian English pronunciation GIVE AND TAKE Vocabulary Grammar Listening Functional language Writing Pronunciation Giving back Cleft sentences Empathy in the workplace Renegotiation of an agreement Promoting collaboration Emails - Stating requirements Intonation in cleft sentences Southern U.S. English pronunciation MONEY MATTERS Vocabulary Grammar Reading Functional language Writing Pronunciation Word building - verbs, adjectives and nouns Personal banking Phrasalverbs Women want face-to-face financial advice - men just hate the cost Fact-based and emotion-based presentations Defending ideas and describing consequences Letter of complaint Stress in phrasalverbs Chunking and stress in presentations CHALLENGES Vocabulary, Grammar Listening Functional language Collocations: the environment Perfect aspect Security challenges Managing challenging negotiations Managing challenging conversations Proposals - Recommendations Weak forms in perfect tenses Volume and tone of voice in challenging conversations GLOBAL MOBILITY Vocabulary Grammar Listening Functional language Writing Pronunciation Relocation and secondment Word building - verbs, nouns and adjectives Inversion Company relocation Talking about performance Developing a convincing argument Blog post describing relocation Stress patterns in word building Stress and intonation in inversions ALLIANCES Vocabulary Grammar Reading Functional language Writing Pronunciation RISK Vocabulary Grammar Listening Functional language Writing Pronunciation DECISIONS Vocabulary Grammar Reading Functional language Writing Pronunciation Hft' Alliances and acquisitions Past modals Is a strategic alliance the best way to go? Diffusing conflict Analysing and learning from mistakes Report extract Weak forms in past modals Scottish English pronunciation Managing and minimising risk Second, third and mixed conditionals Investing in today's uncertain markets Talking about risk Analysing risks Accident report Linking between words Intonation in conditionals to + infinitive or -ing form Is courage the key to good business decisions? Fact-based and emotion-based approaches to decision-making Relationship-oriented decision-making Describing a decision South African English pronunciation Stress and intonation in relationship-oriented decision-making

Vocabulary Grammar Reading Functional language Writing Pronunciation Terms in market research Question tags Focus groups: FAQs Using leading and open guestions to effect Responding to questions during a presentation Reports - Summary findings Intonation in question tags Indian English pronunciation GIVE AND TAKE Vocabulary Grammar Listening Functional language Writing Pronunciation Giving back Cleft sentences Empathy in the workplace Renegotiation of an agreement Promoting collaboration Emails - Stating requirements Intonation in cleft sentences Southern U.S. English pronunciation MONEY MATTERS Vocabulary Grammar Reading Functional language Writing Pronunciation Word building - verbs, adjectives and nouns Personal banking Phrasalverbs Women want face-to-face financial advice - men just hate the cost Fact-based and emotion-based presentations Defending ideas and describing consequences Letter of complaint Stress in phrasalverbs Chunking and stress in presentations CHALLENGES Vocabulary, Grammar Listening Functional language Collocations: the environment Perfect aspect Security challenges Managing challenging negotiations Managing challenging conversations Proposals - Recommendations Weak forms in perfect tenses Volume and tone of voice in challenging conversations GLOBAL MOBILITY Vocabulary Grammar Listening Functional language Writing Pronunciation Relocation and secondment Word building - verbs, nouns and adjectives Inversion Company relocation Talking about performance Developing a convincing argument Blog post describing relocation Stress patterns in word building Stress and intonation in inversions ALLIANCES Vocabulary Grammar Reading Functional language Writing Pronunciation RISK Vocabulary Grammar Listening Functional language Writing Pronunciation DECISIONS Vocabulary Grammar Reading Functional language Writing Pronunciation Hft' Alliances and acquisitions Past modals Is a strategic alliance the best way to go? Diffusing conflict Analysing and learning from mistakes Report extract Weak forms in past modals Scottish English pronunciation Managing and minimising risk Second, third and mixed conditionals Investing in today's uncertain markets Talking about risk Analysing risks Accident report Linking between words Intonation in conditionals to + infinitive or -ing form Is courage the key to good business decisions? Fact-based and emotion-based approaches to decision-making Relationship-oriented decision-making Describing a decision South African English pronunciation Stress and intonation in relationship-oriented decision-making

Organizations, Management, and the Networked Enterprise; Information Systems in Global Business Today; Global E-Business and Collaboration; Information Systems, Organizations, and Strategy; Ethical and Social Issues in Information Systems; Information Technology Infrastructure; IT Infrastructure and Emerging Technologies; Foundations of Business Intelligence: Databases and Information Management; Telecommunications, the Internet, and Wireless Technology; Securing Information Systems; Key System Applications for the Digital Age; Achieving Operational Excellence and Customer Intimacy: Enterprise Applications; E-Commerce: Digital Markets, Digital Goods; Managing Knowledge; Enhancing Decision Making Part Four: Building and Managing Systems; Building Information Systems; Managing Projects; Managing Global Systems.

About MATLAB; MATLAB Environment; Built-In MATLAB Functions; Manipulating MATLAB Matrices; Plotting; User-Defined Functions; User-Controlled Input and Output; Logical Functions and Selection Structures; Repetition Structures; Matrix Algebra; Other Kinds of Arrays; Symbolic Mathematics; Numerical Techniques; Advanced Graphics; Creating Graphical User Interfaces; Simulink-A Brief Introduction.